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FindBack क्यों बना और हम क्या करना चाहते हैंWhy FindBack was built and what we stand for
India में हर रोज़ हज़ारों लोग अपनी क़ीमती चीज़ें खो देते हैं — mobile, wallet, documents, और सबसे दर्दनाक — अपने अपने। लेकिन एक dedicated platform नहीं था जहाँ खोये हुए और मिलने वाले दोनों एक जगह आ सकें।
Every day in India, thousands of people lose something precious — mobiles, wallets, documents, and most painfully — their own loved ones. Yet there was no single dedicated platform where the lost and the found could meet.
FindBack India का पहला dedicated lost & found platform है — जो technology, community और police को एक साथ जोड़ता है। हम सिर्फ एक app नहीं हैं — हम एक civil movement हैं।
FindBack is India's first dedicated lost & found platform — connecting technology, community and police together. We are not just an app — we are a civil movement.
हमने एक बड़ी problem देखी — India में हर रोज़ हज़ारों चीज़ें खोती हैं और हज़ारों लोग missing होते हैं। लेकिन कोई एक dedicated जगह नहीं थी जहाँ खोने वाला और ढूंढने वाला दोनों एक साथ आ सकें। Police के पास resources कम हैं, existing platforms इसके लिए बने नहीं हैं, और आम इंसान को पता ही नहीं कि करे तो क्या करे। यह gap real है — और हम इसे technology और community की मदद से solve करने की कोशिश कर रहे हैं।
We saw a clear gap — every day in India, thousands of items are lost and thousands of people go missing. Yet there was no single dedicated place where the person who lost and the person who found could connect. Police are stretched thin, existing platforms were never built for this, and ordinary people have no idea what to do. This gap is real — and we are trying to bridge it using technology and community.
Registered cases only — actual numbers कहीं ज़्यादा हैंRegistered cases only — actual numbers are far higher
Problem बड़ी है — solution simple और free हैThe problem is big — the solution is simple and free
जब government के systems fragmented हैं और recovery rate सिर्फ 53% है — FindBack वो bridge है जो gap भरता है। Community + Technology + Police — तीनों एक साथ।
When government systems are fragmented and recovery rate is just 53% — FindBack is the bridge that fills the gap. Community + Technology + Police — all three together.
आज lost & found से शुरू किया — यह सिर्फ शुरुआत है।Today we start with lost & found — this is just the beginning.
legal@findback.org
Lost my wallet at Delhi Metro. Posted on FindBack, someone found it and contacted me.
Found a phone near Bengaluru Bus Stand. Within 6 hours, the owner messaged me.
Our pet dog went missing. A neighbor had sheltered him and saw our post!
Posted my lost keys, got a match the next morning.
By accessing or using FindBack (findback.org), you agree to be bound by these Terms of Service. If you do not agree, please do not use our platform. FindBack reserves the right to modify these terms at any time.
FindBack is India's first dedicated lost and found platform. Users can report lost items, found items, and missing persons; search and browse posts; connect with finders or owners; generate multilingual FIR drafts; and access NGO/Police Command Portal (authorized users only).
To post on FindBack, you must register with a valid email. You must be at least 18 years old, provide accurate information, and are responsible for all activity under your account. FindBack may suspend accounts that violate these terms.
Users must NOT post false or fraudulent information, harass other users, impersonate police or government officials, post content violating Indian law, or attempt to hack or scrape the platform. Fraudulent posts may be flagged, hidden, or removed without notice.
You retain ownership of your content. You grant FindBack a non-exclusive, royalty-free license to display and store your content for platform purposes only.
FindBack is provided "as is." We do not guarantee item recovery, accuracy of all posts, or uninterrupted service. FindBack is not liable for indirect or consequential damages arising from platform use.
These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Tripura, India.
Questions? Email legal@findback.org
FindBack is an independent, privately operated platform. It is NOT affiliated with, endorsed by, or operated by any government body, police department, or government agency. Police station contact details are compiled from publicly available sources. For official FIR filing and police services, please visit your State Police official website or the relevant government portal.
FindBack uses Manphikha, an AI assistant powered by Anthropic's Claude API, to help users with queries about lost and found items. When you chat with Manphikha: (a) your chat messages are sent to Anthropic, a third-party AI service provider, for processing and generating responses; (b) this data is used solely to respond to your queries within the app and is not used for advertising or sold to any party; (c) we do not send your identity documents, selfies, or verification data to the AI service — only the text you type in the chat. By using the Manphikha chat feature, you consent to this processing. If you do not wish your messages to be processed by a third-party AI, please do not use the chat feature. For more on Anthropic's data handling, visit anthropic.com/privacy.
We collect: name and email (registration); profile photo and ID (NGO/Police portal); post content, photos, location, contact details; and usage data via Google Analytics 4.
To operate FindBack, authenticate users, display posts, generate FIR drafts, detect fraud, improve the platform, and communicate service updates.
All data is stored securely using Google Firebase (Firestore) with industry-standard encryption. Here is exactly what is stored where:
posts. Stores item name, type, location, description, contact, photos (base64), timestamp, user UID.users. Stores name, email, profile photo URL, phone, registration date, provider (email/Google).messages. Anonymous messages between users about a post.reports. Fraud/abuse reports submitted by users.police_notifications. Auto-generated alerts sent to verified police/NGO users when a post is made in their district.ngo_users. Organization name, type, district, state, ID proof (pending admin approval).Firebase security rules restrict access: users can only read/write their own data. Police/NGO portal data is restricted to verified accounts only. Apart from AI chat processing described below, no data is stored on any third-party server other than Google Firebase (Google Cloud, India/Asia region).
AI Assistant (Manphikha): When you chat with Manphikha, your chat messages are sent to Anthropic's Claude AI service (via a secure proxy) solely to generate a response. Chat messages are not linked to your identity, are not sold, and are not used for advertising. Please do not share sensitive personal information such as passwords, Aadhaar numbers, or bank details in the chat.
FindBack does NOT sell your personal data. We share data only with law enforcement when legally required, authorized NGO/Police portal users (district-level only), and service providers (Firebase/Google) who help operate our platform.
You have the right to access, correct, or delete your data and withdraw consent. Contact legal@findback.org to exercise these rights.
FindBack is not intended for users under 18. We do not knowingly collect data from minors.
Privacy Officer: Samarendra Jamatia
Email: legal@findback.org
FindBack is an independent, privately operated platform. It is NOT affiliated with, endorsed by, or operated by any government body, police department, or government agency. Police station contact details are compiled from publicly available sources. For official FIR filing and police services, please visit your State Police official website or the relevant government portal.
FindBack is a community-driven lost and found platform. We do not guarantee item recovery, person location, or any specific outcome. The platform facilitates connection — outcomes depend entirely on user participation.
All posts on FindBack are created by users. FindBack does not verify the accuracy of user-submitted information and is not responsible for false or inaccurate posts, fraudulent claims, or outcomes of user-to-user interactions.
The multilingual FIR Generator is a drafting assistance tool ONLY. Generated FIR documents are NOT legally filed with any police authority. Users must file FIRs through official channels — at a police station in person, or through state government online portals. FindBack accepts no legal responsibility for FIRs generated or filed based on our tool.
Any interactions between users are entirely at their own risk. FindBack strongly advises: meet in public safe locations when exchanging items, verify the identity of the other party, and report suspicious users immediately. FindBack is not responsible for any harm arising from user-to-user interactions.
To the fullest extent permitted by Indian law, FindBack and its founder shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the platform, unauthorized access to your data, or actions of other users.
For concerns: legal@findback.org | findback.org
The following are protected under Indian copyright law: FindBack brand name, logo (3-arm boomerang design), visual identity; platform design, UI/UX; source code and algorithms; multilingual FIR draft templates (13 Indian languages); and all written content and documentation.
The name "FindBack" and its logo are being pursued for trademark registration under Class 42 (Technology Services) with IP India. Domains secured: findback.org, findback.net.
Users may access the platform for personal non-commercial use, share links to FindBack posts, and use FIR drafts for personal legal filing purposes.
Without written permission, you may NOT copy or redistribute FindBack's source code, create derivative works, use FindBack's brand commercially, scrape platform data, reverse-engineer our technology, or claim ownership of any FindBack intellectual property.
If you believe content on FindBack infringes your copyright, contact: legal@findback.org
FindBack is an independent, privately operated platform. It is NOT affiliated with, endorsed by, or operated by any government body, police department, or government agency. Police station contact details are compiled from publicly available sources. For official FIR filing and police services, please visit your State Police official website or the relevant government portal.
